在IT行業最近一兩年流行一個叫ITIL的架構.我舊老細及美國總公司很多人覺得這是IT行業的將來,浪費了很多資源嘗試把部門進化到ITIL的模式.
昨天和新老細開會討論過這個問題.我們也覺得前人的重點放錯了.我們用ITIL的目的是希望有一個部門有某方面的改善.重點應該放在找出最雖要改善的地方,然後再看一看我們可以怎樣利用ITIL作為一個工具去幫我們達成目的.ITIL只是一件工具,而不是目的.
昨天也跟一個朋友"談情說愛".他說他的要求很簡單,只雖要找一個愛自己的人去愛.我便對他說愛情不是一個目的,只是一個途徑.某甲愛某月是有目的的…可能是希望找一個伴,可能是為了性,可能是為了一個快樂的感覺,又可能是為了show off…若果雙方都明白對方的目的而接受它的話一起應該會快樂的,但否則可能有一方面會蝕底…
In the IT field recently a Service Management Framework called ITIL has become quite popular. My old boss as well as a bunch of folks in the US headquarters had spent a lot of money and effort to try to "ITILize" our operations in the past.
Yesterday in a meeting with my new boss we’ve discussed this issue. We both believe that the forerunners has misplaced the focus. We leverage on ITIL to improve certain aspects of our operations. The focus should be on which area we need to improve most, and then see how ITIL could help us get there. In this sense, ITIL is a vehicle, not a destination.
Also on the same day I chatted with a friend about love. He said his demands were simple…he only wanted to be able to love someone who loved him as well. I told him that love is not a purpose, only a means to get to some other purposes. The purpose maybe that one’s trying to find a partner, or sex, or a happy feeling, or even to show off to other people. If both parties understand what the other side’s objectives were and accepted them then they should be able to be together happily. Otherwise this "love" may lead to nowhere and at least one of the parties would suffer in the end…
KenT the Author's Ravings 